Refund Policy

Refund Policy

• Unused Products: Unopened and unused products may be returned within 30 days of purchase with a valid receipt for a full refund.
• Opened Products & Allergic Reactions: Opened products may be exchanged for store credit within 7 days of purchase with a valid receipt. If an allergic reaction occurs, store credit will be issued.
• No Cash Refunds: All approved refunds will be issued as store credit only.
• Used Injectables & Services: Due to the irrevocable nature of injectables and spa treatments, refunds will not be issued once a product has been injected or a treatment rendered.
• Series Discontinuation: If a client discontinues a series, credit for the unused portion of the discounted package may be applied toward other services or products.
• Merchandise: Merchandise may be returned within 7 days of purchase with a valid sales receipt and may be exchanged for product or store credit.

Cancellation Policy

• 24-Hour Notice: Please notify us at least 24 hours in advance to cancel or reschedule an appointment.
• Late Cancellations: Cancellations made less than 24 hours in advance may incur a $35 fee per hour of service. First-time unintentional late cancellations may be charged a reduced $17.50 fee.
• Group Cancellations: Appointments for 3 or more guests require 48-hour notice to cancel or reschedule.
• Voucher Refunds: Services purchased through third-party platforms such as Groupon are non-refundable through The Natural Place Medspa unless deemed medically inapplicable. Voucher pricing defaults to our standard pricing.
• Care Credit: Refunds through Care Credit are available only for services not rendered. Processing fees will be deducted as required.
• Vitamin Returns: Opened vitamin bottles are not eligible for return. However, we are happy to work with the manufacturer for possible credit under their supplemental return policies.
• Laser Services: For laser hair removal, please shave the treatment area in advance. Wear comfortable clothing. Technicians may only provide the services specifically purchased. Spot treatments are available for $100 per additional area or $75 for individual vascular or pigment targets. Notify your technician of any recent medication changes, antibiotic use, or contraindications such as pacemakers or implants, as your safety is our priority.